Charles Gorintin: Healthcare is something that affects us all in a way which is deeply personal. I grew up believing that access to care shapes our ability to live, work, flourish and take care of our loved ones. But it was also obvious that the system was extremely dysfunctional, with complex pathways, opaque tariffs and unequal access. My partner Jean-Charles Samuelian-Werve and I both firmly believe that technology can simplify healthcare and run it in a way that is more people-focused. By freeing up doctors’ time, democratising prevention and making the system more fit for purpose we want to remind everyone that healthcare is not a market to be conquered but a common good to be reinvented.
The real challenge when it comes to innovating in healthcare is the economic model. Lots of companies have great ideas, but bump up against the issue of finance and get caught between budgetary restrictions, rigid reimbursement rules and entrenched habits. We picked health insurance as a way of integrating the entire value chain and simplifying financial flows. We became an aggregator and decided to reimburse video consultations, treatment and prevention, and we invest in innovative solutions that are aligned with what our members want: people who are healthier and companies delivering a better performance.
The things that make us different are transparency and our obsession with the user experience. With Alan you have a clear understanding of what you are paying and what is covered. Reimbursements are quick and automatic, and our app is becoming a healthcare partner, offering prevention challenges, personalised programmes and a virtual clinic. Our ambition is to go even further and become the partner for day-to-day healthcare, from prevention to treatment, by building a new generation of healthcare infrastructure.
